Issue:

When looking at the ICA/HDX tab, there are no metrics for ICA Latency, Connection Speed and ICA Channel Uses. Please note - Network Latency and ICA RTT are not the same as ICA Latency.

Troubleshooting Steps:

1. Confirm the length of the session, has it been established for more than 5 mins? It can take about 3-5 mins after the session is established in order to see these metrics. If the session has been established for more then 5 mins, please proceed. If not, give it some more time. 
2. Confirm Agent is installed and connected on the machine where the metrics are missing.
   1. Check the Configure>Inventory page of the technology and see if there is a green square in the "stat" column for the machine, this means the agent is connected. 
   2. If there is a red square this means the agent was connected at one point in time but it is not currently connected. Please create a support ticket for further assistance.
   3. If there is no square at all, this means there is no agent installed. Please search "agent installation" in this support center for instructions.
3. Enable Agent Logging and then Restart the Agent Service (wait at-least 15 mins to let the logs collect) 
   1. For full instructions please reference the article Goliath Server and Agent Logs
4. In the meantime, gather screenshots of the missing metrics on the ICA/HDX Channel tab
5. Once you have uploaded the agent logs, search for the phrase “no counters detected”.
   1. If this phrase is found in the logs, this means that there the Windows Perfmon Counters Goliath uses to collect the ICA Metrics are not installed on the machine. This can be resolved by re-registering the citrix icaperf.dll file on the machine/gold image. Example:
      1. 
      2. Steps to re-register icaperf.dll: 
         1. Identify where the dll file is located. It will be at one of the following locations:
            1. C:\Windows\System32\ICAPerf.dll
            2. C:\Program Files (x86)\Citrix\System32\ICAPerf.dll
            3. C:\Program Files\Citrix\ICAService\icaperf.dll
         2. Open command prompt with run as admin
         3. Execute the following command: regsvr32 "location"
            1. For example: regsvr32 "C:\Program Files\Citrix\ICAService\icaperf.dll"
         4. Restart the MonitorIT Agent Service
         5. Once this is completed wait about 5-10 mins and then you should start seeing the metrics appear in the technology.
      3. If the phrase is not found collect the agent logs and server logs and log a support ticket.