The End User Productivity Report tracks end user activity within each session. When % Interaction and other values are displayed as N/A, this indicates the required end user metrics that are used to calculate activity were not available. This can be due to multiple issues:
- Citrix XenApp/XenDekstop 6.5 does not include End User Experience Metrics and therefore is not supported for the report. Citrix version 7.x or later is required.
- The Citrix Workspace version does not support the required metrics, for example older versions of Citrix Workspace and later versions of Citrix Workspace App for Mac do not provide the required end user experience metrics in some cases.
- The Citrix End User Experience Monitoring Service can become stalled and should be restarted on the Citrix server.