The Alerts/Logs tab is comprised of two main areas. Alerts shows alerts generated based on the monitoring rules you have set for the current virtual machine. These monitoring rules are setup initially during your implementation and can be modified to fit your environment in the Configure > Monitoring Rules area of the interface.
Figure 1: Alerts tab
In the example above you can see one of the alerts is based on available logical drive space. The monitoring rule for drive space on this virtual machine is to alert on less than 50GB in free space. You can see this virtual machine has 9 GB free and therefore this machine has generated an alert.
How to Troubleshoot:
Many of the thresholds are set by default to industry standards. Some custom monitoring rules should also be set based on your environment standards. With a combination of industry standards and your own standards setup this should be an easy place to determine what is “Out of spec” for your environment.
Note that you can click any column header to sort the Event Logs table or use the column filter (mouse over the column header and click the filter icon) to search for specific data.
You can select any number of alerts and click the Acknowledge button to remove them from the session display. Note that acknowledging alerts from this dialog also marks them as acknowledged in the Dashboard > Alerts page as well.
The Event Logs section is an efficient way to quickly determine what is taking place in the virtual machine’s Event Log without having to leave the user’s session dialog and connecting to the machine with a console.
Figure 2: Event Logs tab
How to Troubleshoot:
Whether you are troubleshooting logon events or system and application related issues, the Event Logs tab will provide a detailed view of events happening on the virtual machine. For example, if your user is experiencing long login times related to drive mappings and group policies you can search and find the details in the Event Logs tab.
Note that you can click any column header (see Figure 3) to sort the Event Logs table or use the column filter (mouse over the column header and click the filter icon) to search for specific data.
Figure 3: Event Logs tab Filter Options