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    Goliath Intelligent Agent for Cerner RHO Prerequisites & Installation Guide

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    Heather McLeod
    • Updated

    This article was updated to support v12.0.1 of the Goliath Intelligent Agent for Cerner RHO. 

    Article Contents

    Goliath Intelligent Agent for Cerner RHO Prerequisites

    Firewall

    • HTTPS 443* opened outbound from the agent location to the Goliath Server for agent connectivity

    * Default ports listed and can be modified.

    Citrix Virtual Apps and Desktops Monitoring

    • Versions 7.6 to 2308 supported
      • Windows 8-11 (Desktop), 2012 R2 – 2022 (Server)
    • Service Account with the following privileges is required for Inventory & Metric Collection:
      • Help Desk Admin within Citrix Studio
      • Windows Administrator on the Delivery Controller
        • requires permission to run a windows service
      • If using Citrix PVS, the service account must also be a member of the PVS Farm Administrator group and have Windows Admin Rights on the Provisioning Servers, also to run a service.
    • Citrix OData 3.0 (Check your OData version)
    • Citrix Profile Management service is required to be installed and running on the VDA in order to collect Logon Duration metrics.
      • Citrix Profile Manager needs to be installed on the VDA and the service needs to be started even if you are not using User profile Management for managing user profiles.
    • PowerShell 3.0 or newer required on the Delivery Controllers and VDAs
    • Full Microsoft SQL Server suggested for full implementations of Goliath Performance Monitor
    • Support for real-time process metrics can be resource intensive requiring us to determine viability that we would test in the implementation.
    • To use and display Active Directory details within Citrix views and reports, the Goliath Performance Monitor user must have access to the desired Active Directory. For full details please reference How to View Active Directory details for Citrix Users.

    Agent Specifications

    • Virtual Machine or Physical Server
      • Windows Server 2012 R2 - 2022
        • Goliath version 11.8.0 and newer
      • Windows 8 - 11
      • Unix/Linux & Mac up to kernel version 5.1x
    • Goliath Agent Performance Specs
      • Avg <=2% CPU
        • An additional 2-3% can be added depending on Citrix/Horizon user density by native collection tools e.g., WMI
      • 40 MB on Disk
      • ~ 150 MB RAM
    • Citrix DDC agent version 11.8.3.2 must be used for versions of Citrix OData 1.0 and 2.0

    Supported Languages

    Goliath Technologies supports user experience monitoring for the following Citrix Virtual Apps & Desktops:

    • Windows installation English OS, Spanish OS (Unicode not supported)
      • Spanish language pack on English OS supported
    • Windows installation of German and French
      • Support for Session details and ICA Latency metrics
      • Partial support for Logon Duration metrics
      • No language pack support

    Goliath Antivirus & Monitoring Solution Exclusions/Filters

    While not a-typical, we have been exposed to client environments which require antivirus filtering, or exclusion rules needing implemented due to the antivirus software conflicting with the Goliath Intelligent Agent. For that reasoning, we do recommend implementing exclusion rules which consist of the following:

    Machines with the Goliath Cerner Agent on them (Citrix machines, DDC, etc)

    • Directory Exclusions:
      • Paths: “\Program Files\MonitorIT” & “C:\Users\All Users\Goliath”
        • Ensure recursive exclusions for the subfolders is allowed
    • Process Exclusions:
      • RPMAgent.exe – This is the process which is launched by the Agent’s Service
      • AgentService.exe – Process supporting the Agent’s Windows Service

    Are You Ready to Install?

    To complete the installation of the Goliath Intelligent Agent for Cerner, please ensure you have the following items available and prepared:

    1. Agent port that will be used for communication back to the customer’s Goliath Server
      1. Default port is 443
    2. Customer’s Goliath Server IP Address/FQDN that will be used for agent communication
    3. Goliath Intelligent Agent for Cerner RHO Installation File
      1. Please note, the Goliath Intelligent Agent for Cerner RHO is the same as our standard Goliath Intelligent Agent.
    4. Additional prerequisites listed above are completed

    Installing the Goliath Intelligent Agent for Cerner RHO

    The Goliath Performance Monitoring solution for joint customers (i.e. Universal Health Services (UHS), North Bay) requires product components deployed in both the customer’s environment (Server, DB, VMA, local agent, master agents) and Cerner RHO (agents).

    The Intelligent Agent for Cerner RHO is required to be installed on the Citrix Delivery Controller (XDC) and each Session Host/XenApp Server for the specific customer farm.

    It is known that Cerner previously developed and maintained a logon script that installs the Goliath agent each time a Cerner machine is deployed (i.e. Universal Health Services (UHS) deployment). The agent is also Gold/Master Image ready and can be installed directly into the image. 

    Citrix Delivery Controller (XDC) Installation:

    Citrix XenApp Server Installation:

     

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