This article was updated to support v11.9 of the Goliath Intelligent Agent for Cerner RHO.
Article Contents
- Goliath Intelligent Agent for Cerner RHO Prerequisites
- Goliath Antivirus & Monitoring Solution Exclusions/Filters
- Are You Ready to Install?
- Installing the Goliath Intelligent Agent for Cerner RHO
Goliath Intelligent Agent for Cerner RHO Prerequisites
Firewall
- HTTPS 443* opened outbound for agent connection to the Goliath Server
* Default ports listed and can be modified.
Citrix Virtual Apps and Desktops Monitoring
- Versions 7.6 to 7.18, 7 18xx, 7 19xx, 7 2003 to 2009 supported
- Windows 8-10 (Desktop), 2012 R2 – 2019 (Server)
- Service Account with Read Only Citrix Admin Rights within Citrix Studio and Windows Admin Rights on the Delivery Controller required for Inventory & Metric Collection.
- Citrix Profile Manager must be enabled on the VDA for Logon Duration metrics
- PowerShell 3.0 or newer required on the Delivery Controllers and VDAs
- Full Microsoft SQL Server suggested for full implementations of Goliath Performance Monitor
- Support for real-time process metrics can be resource intensive requiring us to determine viability that we would test in the implementation
Agent Specifications
- Virtual Machine or Physical Server
- Windows Server 2012 R2 - 2019
- Windows 8 - 10
- Performance Specs
- 0.1% CPU of CPU core
- 5 MB on Disk
- ~ 80 MB RAM on Citrix XenApp
Supported Languages
Goliath Technologies supports user experience monitoring for the following Citrix Virtual Apps & Desktops:
- Windows installation English OS, Spanish OS (Unicode not supported)
- Spanish language pack on English OS supported
- Windows installation of German and French
- Support for Session details and ICA Latency metrics
- Partial support for Logon Duration metrics
- No language pack support
Goliath Antivirus & Monitoring Solution Exclusions/Filters
While not a-typical, we have been exposed to client environments which require antivirus filtering, or exclusion rules needing implemented due to the antivirus software conflicting with the Goliath Intelligent Agent. For that reasoning, we do recommend implementing exclusion rules which consist of the following:
Machines with the Goliath Cerner Agent on them (Citrix machines, DDC, etc)
- Directory Exclusions:
- Paths: “\Program Files\MonitorIT” & “C:\Users\All Users\Goliath”
- Ensure recursive exclusions for the subfolders is allowed
- Process Exclusions:
- RPMAgent.exe – This is the process which is launched by the Agent’s Service
- AgentService.exe – Process supporting the Agent’s Windows Service
Are You Ready to Install?
To complete the installation of the Goliath Intelligent Agent for Cerner, please ensure you have the following items available and prepared:
- Agent port that will be used for communication back to the customer’s Goliath Server
- Default port is 443
- Customer’s Goliath Server IP Address/FQDN that will be used for agent communication
- Goliath Intelligent Agent for Cerner RHO Installation File
- Please note, the Goliath Intelligent Agent for Cerner RHO is the same as our standard Goliath Intelligent Agent.
- Additional prerequisites listed above are completed
Installing the Goliath Intelligent Agent for Cerner RHO
The Goliath Performance Monitoring solution for joint customers (i.e. Universal Health Services (UHS), North Bay) requires product components deployed in both the customer’s environment (Server, DB, VMA, local agent, master agents) and Cerner RHO (agents).
The Intelligent Agent for Cerner RHO is required to be installed on the Citrix Delivery Controller (XDC) and each Session Host/XenApp Server for the specific customer farm.
It is known that Cerner previously developed and maintained a logon script that installs the Goliath agent each time a Cerner machine is deployed (i.e. Universal Health Services (UHS) deployment). The agent is also Gold/Master Image ready and can be installed directly into the image.
Citrix Delivery Controller (XDC) Installation:
- Agent Installation/Update via Installer
- Agent Installation/Update via Command Line
- Silent Agent Installation/Update
Citrix XenApp Server Installation:
- (Recommended) Agent Installation/Update for Gold Images, Master Images, & Templates
- Agent Installation/Update via Command Line
- Silent Agent Installation/Update