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    Agent Installation/Update for Gold Images, Master Images, Instant Clones & Templates

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    Christopher Briggs
    • Updated

    This article has been updated to support v11.8 and newer of Goliath Performance Monitor

    This article will guide you through the process of installing or updating the Goliath Intelligent Agent in your Gold Image, Master Image, Instant Clone or Template for Windows 2012 R2 or newer, and Windows 8 and newer. Please note, there is no closing process required for the agent. Each time the base image/clone is opened/updated please run through the confirm installation steps to prevent loss of metric collection.

    Agent Installation

    1. Download the agent to the Gold Image, Master Image, Instant Clone or Template
      1. See the below section on how to obtain the installer
    2. Launch the Goliath Intelligent Agent setup installer (InstallAgent.exe) and click ‘Next’
    3. Enter the IP Address, hostname or FQDN of the Goliath Server or Master Agent in which the agent will be connecting to. 
    4. If using a port other than 443 for agent communication, please enter it in the Goliath Agent Port field and click ‘Next’.
    5. The installer will ask whether the machine where the installer is currently running is a Gold Image, Master Image or Template. Select the radio button for ‘Yes’ and then click ‘Next’ 
    6. Confirm the agent install directory and click ‘Next’. 
      1. This should remain “C:\Program Files\MonitorIT” unless there is no C drive
      2. If using Citrix PVS, DO NOT INSTALL TO THE WRITE CACHE DRIVE. 
    7. Confirm the installation settings then click ‘Next’ to start the installation. 
    8. After 1-2 minutes the installation will complete, click ‘Finish’.
      1. Please note, once selecting finish it may take a minute for the installer window to close.
    9. No additional steps are required to be added to your normal closing process for the agent. Follow your normal process for provisioning the Gold Image.

    Each time the base image/clone is opened/updated please run through the confirm installation steps to prevent loss of metric collection.

    Confirm Installation (recommended) 

    1. Open Windows Services
    2. Confirm that the "MonitorIT Agent Service" is stopped and configured to "Automatic (Delayed)"
      1. If it is not, please manually change the service properties
    3. Open Registry Editor (regedit)
    4. Go to "HKLM\Software\Wow6432Node\BreakoutTechnologies\Agent" confirm that the field "LoginName" is blank
      1. If it is not, please manually modify and blank out the field

     

    Pull the Goliath Intelligent Agent down from the Goliath Server 

    1. Start up and sign in to the Image/Clone/Template
    2. Open the web browser
    3. Navigate to https://nn.nn.nn.nn/InstallAgent.exe where nn.nn.nn.nn is the IP Address or FQDN of the Goliath Server. 

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