Quick log-ins are vital to a positive user experience. When log in times begin taking too long, long enough for an end user to take notice, that experience deteriorates exponentially. Not to mention, having access to applications and desktops is also vital to users completing their jobs efficiently and in some cases, healthcare for example, having quick access to their tools can impact more than just the user's experience.
With Goliath Performance Monitor, you can quickly troubleshoot and get to the root cause of log in issues in just a few steps. The articles below detail these steps and scenarios where Goliath can help you fix your log on duration issues.
All Logon Duration troubleshooting starts with the same steps – locating and opening the impacted sessions.
From the View > XenApp & XenDesktop session display tabs, you have several tools to locate these sessions. For example, you can:
- Use the Logon Column to sort for slow logons
- Use Search feature to find specific sessions
- View Session Details
Click a link or continue scrolling for detailed steps on each option. You can also view Additional Details and Specific Logon Duration Scenarios below.
1. Use the Logon Column to sort for slow logons
Click the Logon column header in either the Published Apps & Desktops or Virtual Desktops tabs to sort by logon time, bringing the slowest logons to the top. This works well when troubleshooting specific current or recent sessions – or when looking to see the worst logon times in your environment.
Figure 1 - Sessions sorted by Logon column
2. Use Search feature to find specific sessions
Click the Search button to search for a specific session by date and time, Farm, group, session state, user account name, server or application. This works well when trying to quickly find a specific user’s session or to review historical session details.
Figure 2 - Search button located at bottom of the screen
Within the Search dialog, enter the parameters to find sessions and click View.
Figure 3 - Search dialog
3. View Session Details
In the Published Apps & Desktops or Virtual Desktops table, click a session you'd like to investigate further, and browse to the Logon Duration tab. Here you'll find details on the logon process.
Figure 4 - Logon Duration tab
At the top of the dialog session details are displayed like Connection Date and Time, Address, Reconnect, Total Logon, and broad stage breakdown of the logon process.
In the middle area of the dialog, the broad stages are broken down first into Client/Server Start Up Details and Citrix Receiver Start Up Stages. You can hover over the stage acronym names to see what they stand for.
Figure 5 - Find additional info by hovering over a metric
Finally, the lower part of the dialog includes the detailed Logon Duration Session Launch details. These details identify the specific elements: group policy objects, delivery controllers, scripts, registry extensions, etc that cause the long logon.
Figure 6 - Session Launch Details section of session dialog
Additional Details and Specific Logon Duration Scenarios
For more details on the specific causes of long logons as well as additional troubleshooting steps, please refer to the following articles:
- Troubleshooting Logon Duration - Alerting, Reporting & High Level Workflow
- Troubleshooting Logon Duration - Root Cause UPM Profiles
- Troubleshooting Logon Duration - Root Cause Citrix Broker Service
- Troubleshooting Logon Duration - Root Cause Drive Mapping Extensions
- Troubleshooting Logon Duration - Domain Controller Networking
- Troubleshooting Logon Duration - From GAAM to GPM