Issue Summary

With Goliath Performance Monitor, you can quickly troubleshoot and get to the root cause of log in issues in just a few steps. The articles below detail these steps and scenarios where Goliath can help you fix your log on duration issues.

Troubleshooting Steps

All Logon Duration troubleshooting starts with locating and opening the impacted sessions.

From Citrix EUE Dashboard, you have multiple ways to locate sessions with long logons.

1. Use the Logon card in the Problem Areas section.
2. If you know a specific user experiencing long logons, you can use the filter option at the top of the Citrix EUE Dashboard.
3. Drill into any session card on the dashboard and sort the session table by logon times.

Use the Problem Areas - Logon 

On the Citrix EUE Dashboard, click the Logon card in the Problem area section.

After clicking the Logon card, users exceeding the 30 second threshold for logons are displayed in a table. 

Use the Filter Option

At the top of the Citrix EUE dashboard, enter a user name into the text box at the top of the page. If you need to add additional details, click Advanced to show more options.

After entering details, the dashboard will be filtered to show just information for the select user. Click into any card to view the sessions for that user.

Sort the Sessions by Long Logons

In any session table, you can sort the logon column to show the users with highest logons at the top of the list.

View Session Details

After finding a session with long logons, click in to that session to view additional logon details. Click the the Logon tab to find details on the logon process.

Figure 4 - Logon Duration tab

At the top of the dialog session details are displayed like Connection Date and Time, Address, Reconnect, and Total Logon.

In the middle area of the dialog, the broad stages are broken down first into Client/Server Start Up Details and Citrix Receiver Start Up Stages. You can hover over the stage names to see a description.

Figure 5 - Find additional info by hovering over a metric

Finally, the lower part of the dialog includes the detailed Logon Duration Stage details. These details identify the specific elements: group policy objects, delivery controllers, scripts, registry extensions, etc that cause the long logon.
 

Additional Details and Specific Logon Duration Scenarios

For more details on the specific causes of long logons as well as additional troubleshooting steps, please refer to the following articles: 

• Troubleshooting Logon Duration - Alerting, Reporting & High Level Workflow
   
• Troubleshooting Logon Duration - Root Cause UPM Profiles
   
• Troubleshooting Logon Duration - Root Cause Citrix Broker Service
   
• Troubleshooting Logon Duration - Root Cause Drive Mapping Extensions
   
• Troubleshooting Logon Duration - Domain Controller Networking
   
• Troubleshooting Logon Duration - From GAAM to GPM