Issue
- When navigating to the Goliath Console, the webpage is blank and never loads.
Troubleshooting Steps
- Is your Goliath instance configured for HTTPS? If so, try navigating to Goliath by bypassing IIS to confirm that IIS is not the issue
- Confirm that the "MonitorIT Server Service" is running in Windows Services
- In task manager, confirm that the process "RPMCCS.exe" is running.
- If it is in a "suspended" state, stop the "MonitorIT Server Service" and confirm that the process stops running then start the "MonitorIT Server Service". Upon restart, depending on the size of your environment, it could take about 5-10 mins for the technology to come back up.
- If it is in a "suspended" state, stop the "MonitorIT Server Service" and confirm that the process stops running then start the "MonitorIT Server Service". Upon restart, depending on the size of your environment, it could take about 5-10 mins for the technology to come back up.
- Make sure that none of the drives are full on the Goliath Server.
- SQL Server Issues could also prevent the Goliath Server from not loading.
- The most common are permissions, SQL drive space and SQL transaction log size.
- If using remote SQL, the account that is running our MonitorIT Service Service must have DBO rights on our database.
- Search for errors within the "MonitorIT Server Logs" located in the bin folder in the install directory (Program Files (x86)\MonitorIT\Bin). Open the log and search for common error terms (screenshot examples below):
- Catch fault
- Unable to send data
- Unable to open
- communication link failure
Server Log Examples:
