PDF or HTML attachments are not being delivered after configuring email reports
Troubleshooting Steps
Is email working at all? (For example, alerts are not being received)
Go to Settings - SMTP Server Parameters and confirm the appropriate settings are configured.
Confirm there are no SMTP Server firewall restrictions for the Goliath Server.
Navigate to the Reports page and check to see if the scheduled report is listed on the page as a successful run.
If yes, this means that the report was generated so only the email portion of the reporting process is having an issue.
If the report is configured for PDF attachments, open the install directory for GPM and view the "exports" folder. Check for the report PDF files. (Possible Locations: \Program Files (x86)\MonitorIT\Exports or \Program Files\MonitorIT\Exports
If the PDF exports are included the folder, then the emails should be sending successfully. Double check the items listed in the first bullet, above.
If the PDF exports are not in the folder, then there is an error with the PDF creation that is preventing the emails.
Make sure that that "MonitorIT Agent Service" on the Goliath Server is running. The agent is required to send the reports
