The Agent on the Delivery Controller Is Not Connected/Started

Issue

• The agent for the delivery controller(s) are appearing as red and disconnected on the Configure>Inventory screen. 

• The MonitorIT Agent Service is not running on the delivery controller. When manually started, an error appears and will not start.

Troubleshooting Steps:

• If the delivery controller status is displaying red on the Configure - Inventory page:
  • Select the line items for the delivery controller that is not connected then click the Edit at the bottom of the page. A new window opens:
    • Does the delivery controller have an account applied to it in the "XenApp & XenDesktop monitoring" Section?
      • If no, proceed
      • If yes, make sure that the account listed has admin rights on the machine.
    • RDP to the machine: Do you see the MonitorIT Agent Service listed in Windows Services?
      • If no, the agent is no longer installed and will need to be reinstalled.
      • If yes, is it running?
        • If it is running and is still not appearing on the Configure - Inventory (even after refreshing the page) there is most likely a firewall or licensing issue.
• If The MonitorIT Agent Service is not running on the delivery controller. When manually started, an error appears and will not start:
  • Is it running as local system or an account?
    • If it is running as an account, please make sure that the account has admin rights on the machine.