The End User Experience Score report provides an at-a-glance view of the health of your end user experiences across your entire environment. Based on industry best-practices and displayed using a scale of 0-100 (where 100 is best), overall score and individual end user experience metrics scores can be viewed quickly to understand which users may be experiencing issues over the selected time period.
Figure 1 - EUE Score Report
The legend at the bottom of the report displays the defaults rankings for each individual metric. Scores are additionally displayed in colors for quick identification of problem areas.
All scores are generated on a scale of 0-100 with scores in the Excellent range for each metric earning the highest value.
|ICA Round Trip Time (ICA RTT)||Displayed as milliseconds, round trip time between 0ms and 200ms generates an excellent score (100) score.|
|ICA Latency||Displayed as milliseconds, round trip time between 0ms and 100ms generates an excellent score (100).|
|Network Latency||Displayed as milliseconds, round trip time between 0ms and 100ms generates an excellent score (100).|
|Connection Speed||Displayed in Mbps, any connection speed over 50Mbps will generate an excellent score (100).|
You can set the timeframe, from the last 1 day up to 30 days, to view the metric scores. You can additionally select specific devices, XenApp servers or VDI, and delivery groups.
Click any individual user to filter the entire score report by just that user's scores.
Click any metric column to sort the table by that metric to see which are the worst or best performing.
In addition to the score report, you can track metric scores over time using the second tab within the report.
Here you can select machines, groups, or users to view the score trend graphs.
Editing Category Thresholds
If the default best-practice thresholds do not meet your environments requirements, they can be adjusted. Follow the steps below to update the score thresholds.
- From the Home tab, click on the arrow under Transform Data.
- Click Transform Data to open the Power Query editor.
- In the Power Query Editor, locate and click Scores_lkp in the Queries panel on the left-hand side of the screen.
- In the Query Settings panel on the right-hand side of the screen, in the Applied Steps section, click on the Source step, and then click the gear icon.
- In the Create Table window, adjust the LowValue and HighValue columns by clicking in the cell and entering the new threshold value. Once you’re done editing, click OK.
- Click on the Close & Apply button in the upper-left corner to close the Power Query editor and refresh your report’s data. Once complete, all scoring will update automatically to use the new values you’ve provided.
- In some cases, depending on your environment, it may be beneficial to reduce the number of records to return when updating the report. This can be done using the Transform Data > Edit parameters setting:
Set the DaysToLoad parameter to a lower number and try loading the report again.
- The EUE Score report reviews many thousands of data points for each user over the selected timeframe. It's very important the device on which you're running PowerBI meets the minimum required specifications - and in some larger environments - additional resources may be required.